Cetana 2024 Privacy Policy

Introduction
As part of its business, Cetana Group may gather personally identifiable information on its websites as well as anonymous data regarding the website and your activities on the site. Cetana Group takes its privacy obligations very seriously. Our Privacy Policy is designed to assist you in understanding how we collect and use the personal information you provide to us and the anonymous data we collect, and to assist you in making informed decisions when using our Website. If you have questions or complaints regarding our privacy policy or practices, please email us at antonio@cetanagroup.ca.

Definitions
As used in this Privacy Policy, “we”, “us”, and “our” refers to Cetana Group, and the “Website” refers to www.cetanagroup.ca, its subdomains and any other site on which this Privacy Policy appears. This Privacy Policy does not apply to any offline data collection or practices of Cetana Group. Similarly, “you” refers to the user of the Website.

Jurisdiction
The Website is operated from servers located primarily in North America. If you are located outside North America and accessing the Website, please be aware that information you provide on the Website is being transferred to and stored in Canada. The Website’s personal information practices and the terms of this Privacy Policy may or may not comply with foreign law. Continuing use of our website, of our products or services indicates to us that you understand our processing of data occurs in North America, that you approve of our standards of care and also consent to have your data transferred to and processed in North America.

What Information Do We Collect

1. Whenever you register on certain parts of our Website, we will collect certain personal information, such as your name, telephone, and email address. When register or request information from Cetana Group's website or on the Website or on diamondkilner.ca we will collect information such as your name, email, address, and telephone information (collectively, “Registration Information”). We may retain any information volunteered by you, such as survey information or Registration Information. If your personal information changes and you wish to update it, or you wish us to delete your information, you can make changes and requests for deletion by sending an email to us at the following address: antonio@cetanagroup.ca.
2. Additionally, Cetana Group may collect site use informationsuch as what pages site users access and visit, or what browsers site users utilize to access the Website, on an anonymous and aggregate basis as you and others browse our Website. This information is used to give us a better understanding of how the Website is being used by the users and to provide better service to users.
3. Whenever Cetana Group collects personally identifiable information about you, it reserves the right to use that information for marketing Cetana Group and its various activities. Cetana Group may use the personally identifiable data collected to undertake a variety of marketing activities including, but not limited to, email, direct mail, site personalization, telephone marketing and other digital and traditional methods of advertising and communication. Cetana Group will retain your information for as long as is required to serve you, and in no case for longer than 7 years. Cetana Group does not sell or “monetize” data to 3rd parties. Cetana Group, however, may occasionally partner with corresponding agencies for joint marketing opportunities. It will do so without permanently giving any of your personally identifiable information to those sponsors and partners for their own use.
4. Registration Information. You will provide us with certain information about yourself, your company, and/or your corporate information when you register on certain parts of the Website, or register to participate in a survey, or promotion.
5. Email Information. If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses.
6. Site Use Information. Similar to other commercial websites, Cetana Group utilizes a standard technology called “cookies” (see explanation below, “What Are Cookies?”) and server logs to collect information about how our website is used. Information gathered through cookies and server logs may include the date and time of visits, the pages viewed, time spent at our Website, and the websites visited just before and just after Cetana Group. We, and ad serving companies, may also use metadata to determine which advertisements and promotions users have seen and how users responded to them.
7. How Do We Use the Information That You Provide to Us? Broadly speaking, we use personal information for purposes of administering and expanding our business activities, improving the content and quality of our services and the Website, and making available other products and services. Occasionally, we may also use the information we collect to notify you about important changes to our Website, new services and special offers we think you will find valuable. You may notify us at any time if you do not wish to receive these offers by emailing us at antonio@cetanagroup.ca. We may also use your information for billing, identification, and/or authentication purposes.
8. Disclosure of Personal Information. We may disclose your personal information if required: (a) by law or subpoena or if we believe that such action is necessary to comply with the law or legal process served on us or affiliated parties; (b) to protect and defend our rights and property, our site, the users of our site, and/or our affiliated parties, against any threat, whether it be to physical safety or property; (c) to take action against suspected fraud or illegal activities, regardless of whether we or our affiliated parties have been served with any legal process.
9. What Are Cookies? A cookie is a very small text document, which often includes an anonymous unique identifier. When you visit a website, that site’s computer asks your computer for permission to store this file in a part of your hard drive specifically designated for cookies. Each website can send its own cookie to your browser if your browser’s preferences allow it, but (to protect your privacy) your browser only permits a website to access the cookies it has already sent to you, not the cookies sent to you by other sites. Some of our business partners (e.g., advertisers) use cookies that originate from their sites. We have no access or control over those cookies. You can decide if and how your computer will accept cookies by configuring your preferences option within your web browser. To disable this function in your web browser, choose the “help” menu and follow the instructions for deleting cookies and preventing your browser from downloading additional cookies. Use of Cetana Group service requires your acceptance of cookies. Cetana Group does not permanently store personal or confidential information in cookies (although our third party advertisers may. We take no responsibility for their actions).
10. How Do We Use Information We Collect from Cookies? As you browse, the Website uses its cookies to differentiate you from other users. In some cases, we also use cookies to prevent you from seeing unnecessary advertisements or requiring you to log in more than is necessary for security. Cookies, in conjunction with our server’s log files, allow us to calculate the aggregate number of people visiting the Website and which parts of the site are most popular. This helps us gather feedback in order to constantly improve our Website and better serve site users. Cookies do not allow us to gather any personal information about you and we do not store any personal information that you provided to us in your cookies.
11. Sharing Information with Third Parties. We may enter into alliances, partnerships or other business arrangements with third parties who may be given access to personal information including your name, telephone number, and email for the purpose of providing you information regarding products and services that you have explicitly requested. In connection with alliances, partnerships or arrangements, we may also provide certain information to third parties if we have determined that the information will be used in a responsible manner by a responsible third party. We also use third parties to facilitate our business, including, but not limited to, sending email and promotional campaigns. In connection with these offerings and business operations, our partners and other third parties may have access to your personal information for use in connection with business activities. Notwithstanding the foregoing, the information we collect will never be shared or sold to other organizations for commercial purposes except to provide products or services you requested or unless we have your permission to share such information.
12. We use analytics tools and other third party technologies, such as Google Analytics, to collect non-personal information in the form of various usage and user metrics when you use our website. These tools and technologies collect and analyze certain types of information, including cookies, IP addresses, device and software identifiers, referring and exit URLs, onsite behaviour and usage information, feature use metrics and statistics, usage and purchase history, MAC Address, mobile unique device ID, and other similar information.
13. The third party analytics companies who collect information on our websites and other online products and/or services may combine the information collected with other information they have independently collected from other websites and/or other online or mobile products and services relating to your activities across their network of websites as well as online and/or mobile products and services. Many of these companies collect and use information under their own privacy policies. You may opt out of the Google Analytics by visiting the Google Analytics opt-out page or you may opt out of Google Analytics by visiting the Google Analytics opt-out page. [https:// support.google.com/analytics/answer/181881?hl=en]
14. Site Postings. Our Website offers publicly accessible postings. You should be aware that any information you provide in these areas becomes public information and may be read, collected, and used by others who access them. We recommend that you do not post your email address or other personal information in these postings because this information is publicly available for anyone to see and third parties may use this information to form ‘spam’ lists or may otherwise misuse this information. We are not responsible for the use or misuse of information posted by you in public postings by other users of the Website.
15. Notice of New Services and Changes. Occasionally, we may also use the information we collect to notify you about important changes to our Website, new services and special offers we think you will find valuable. As our customer, you will be given the opportunity to notify us of your desire not to receive these offers by sending us an email request at antonio@cetanagroup.ca.
16. How Do We Protect Your Information? The security of your personal information is important to us. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. Cetana Group uses third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to run the Website. Please be aware that no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our Website, you can contact us at antonio@cetanagroup.ca.
17. Updating/Accessing/Amending/Correcting Personally Identifiable Information. If your personally identifiable information changes, or if you no longer desire us to have your information, you may correct, update, amend, or request that we delete/remove by emailing us at antonio@cetanagroup.ca.
18. What About Other Websites Linked to Cetana Group? We are not responsible for the practices employed by websites linked to or from our Website nor the information or content contained therein. Often links to other websites are provided solely as pointers to information on topics that may be useful to the users of our Website. Please remember that when you use a link to go from our Website to another website, our Privacy Policy is no longer in effect. Your browsing and interaction on any other website, including websites which have a link on our Website, is subject to that websites own rules and policies. Please read over those rules and policies before proceeding.
19. For Persons Outside Canada. By consenting to this Privacy Policy, you confirm that your command and knowledge of English is sufficient to understand the terms and conditions set forth in the Agreement. You agree that by using the Site, your personal data will be transferred to Cetana Group's web service providers’ servers located in Canada in connection with the purposes stated in this Privacy Policy. You understand that the laws with respect to the protection of personal data in Canada may be more or less stringent than those in your home jurisdiction.
20. Submissions. Suggestions, materials or other intellectual property sent or transmitted to us via our Website are governed by the separate terms applicable to such materials identified at the time of submission (if any). All such items shall be deemed to be non-confidential, and we shall have no obligation of any kind with respect to such items and shall be free to use and distribute them to others without limitation, including, but not limited to developing and marketing products incorporating them.
21. Acceptance of Privacy Policy. By using our Website, you signify your acceptance of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not submit any personal information to us through our Website. Cetana Group may make material changes to this Privacy Policy from time to time without prior notice. Therefore, you should periodically visit this page to view the current Privacy Policy. Continuing to use the Website following any revisions to the Privacy Policy will mean you accept those changes.

Cetana Group may make material changes to this Privacy Policy from time to time without prior notice. Therefore, you should periodically visit this page to view the current Privacy Policy. Continuing to use the Website following any revisions to the Privacy Policy will mean you accept those changes.

Posted January 2024